Q: What industries do you specialise in?
A: A: Corporate/government, hospitality & tourism, healthcare & aged care, construction & trades, education & community. Each has tailored fabrics, fits and compliance.

Q: Can we customise our uniforms with our logo?
A: Absolutely. We offer digitised embroidery, Pantone - matched screen printing, heat transfer branding and placement templates approved at sampling stage to make your uniforms uniquely yours.

Q: Do you offer eco-preferred options?
A: Yes—recycled or lower-impact fibres where suitable, reduced plastic/recycled packaging, and consolidated shipments. See Our Responsibility Journey.

Ordering & Sizing

Q: How can we place orders (and who can order)?
A: Through your branded online portal (role-based permissions), via email purchase orders, or through your account manager—whatever suits your workflow.

Q: Do you offer sample uniforms?
A: Yes, samples are available to ensure you’re happy with style, fit, and quality before bulk orders.

Q: How do you manage sizing for large or multi-site teams?
A: On-site fittings, size charts, try-on kits, and exchange windows. Your portal can restrict items per role and track cost-centres/location.

Delivery, Lead Times & Logistics

Q: What are your delivery timeframes?
A: In-stock, no customisation: typically ships within 24–48 hours (subject to stock allocation). Custom/embroidered orders: usually within ~10 business days from artwork sign-off. Express options are available.

Q: Do you deliver Australia-wide (and beyond)?
A: Yes—nationwide delivery, with international shipping on request.

Q: Can you hold stock for us?
A: Yes. We offer stock-service programs with agreed par levels, forecasting and reporting to prevent stockouts.

Branding & Customisation

Q: What branding methods do you offer?
A: Embroidery (most common), heat-seal transfers, and screen print (where suitable). We’ll recommend the best method for the fabric and usage.

Q: What files do you need for logos?
A: Vector artwork (AI/EPS/PDF) preferred. For embroidery, we create digitised stitch files; for print/heat-seal, we confirm colour separations.

Pricing, Terms & Accounts

Q: Do you have MOQs (minimum order quantities)?
A: Many stock-service lines have no/low MOQs; custom-manufactured styles have MOQs set by the factory. Your account manager can confirm per style.

Care, Maintenance & After-Sales

Q: How do I care for garments to maximise life?
A: Care labels are included. Generally: wash inside-out, low-to-medium temp, avoid harsh bleach, line-dry where possible. We can provide role-specific care guides (e.g., healthcare vs hospitality).

Q: Do you offer alterations and repairs?
A: Yes. We handle standard alterations and can repair eligible garments to extend service life.

Q: What if sizing is wrong after delivery?
A: We offer a streamlined exchange process within an agreed window, provided items are unworn and tagged.

Program Management & Compliance

Q: Can you run a full uniform program for us?
A: Yes—stock holding, reordering, direct-to-staff shipping, reporting, and cost-centre controls.

Q: Do your partners meet recognised standards?
A: Our network includes accredited manufacturers and local embroidery partners; we align with recognised quality/social-compliance programs and our Modern Slavery Statement.

Q: Can you support PPE/Hi-Vis requirements?
A: We can supply hi-vis and PPE-appropriate garments; we’ll align to relevant AU/NZ standards for eligible products. Your account manager will confirm per style.

Contact

Q: How fast do you respond to enquiries?
A: We aim to respond within 24 hours. Call 0422 769 149 or email sales@jonmonsir.com, or use the Contact form button below.